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Stichworte: employees customers
What are the advantages of allowing employees to use their personal mobile devices for work?
Companies can gather information about employees and potential employees from
When a company introduces new products that fit their customers it is called?
Which of the following option is an example of a demographic challenge in HR?
Is a process whereby a union is removed as the representative of a group of employees
What is the process of working with employees who are represented by a union?
Identifying profitable and unprofitable customers is an example of exploiting
A customer relationship summary Form CRS must be provided to customers when an associated person
Which of the following is true regarding internal customers of an organization
Insurance that is provided to the employees of a company or members of a union
Marketing is engaging customers and managing profitable customer relationships
What is the role of human resource management in the development of employees?
Which security related tasks are the customers responsibility in the AWS cloud?
Recognize that service providers must focus on providing customers with quality
What emotional challenge can HR help retained employees confront after a mass reduction in workforce?
A manager who presses employees for both very fast work and high-quality work would likely cause
An employer who closes the business rather than deal with the union his employees have formed:
It is good business practice to write messages of thanks to customers who have complained
What is the level of service that customers believe they are likely to get during an impending transaction or exchange?
Which balanced scorecard perspective asks the question, how do customers see us?
Which of the following objectives should a company use to improve delivery performance to customers?
__________ refers to the learning opportunities designed to help employees grow.
Employees who wear a respirator as their ppe dont have to undergo a fit test for choosing one.
Current profit-sharing plans pay cash awards to employees. typically, how often are these awarded?
Which type of justice is measured by whether employees are treated with respect?
Which type of infrastructure services provides data voice and video connectivity to employees customers and suppliers?
Which marketing function can remind customers of items that they want to purchase
If a product includes features that customers care most about, we would say that it has high:
Major reasons employees join unions include all of the following except ________.
Which marketing function that involves communicating information about products and services to potential customers?
Which of the following describes a job in terms of the KSAOs that employees must be able to exhibit to get their multiple jobs done?
Which term is used for the movement of product from one location to another as it makes its way from the beginning of a supply chain to the customers hands?
The degree of importance that work, in general, holds in an employees life is known as
In the absence of ethics programs, employees are likely to make decisions based on
Employees with which of the following personality traits would experience high job satisfaction?
If its employees share in the cost of insurance, what type of group life insurance
Employees should use a disinfectant when cleaning up a surface contaminated by blood
Which document ensures that new employees are aware of an establishments policies?
Which method of management has managers and employees define goals for their department their project?
Influencing employees to act in a certain way is a primary part of the management function called
Which of the following is true of Green circled employees group of answer choices?
Which social media characteristics allow customers and marketers to communicate real time?
Why do we expect satisfied employees to provide higher quality service to customer?
What is training and empowering frontline employees to solve a problem immediately?
Is the customers perception of the products overall ability to satisfy their needs?
What classification system is used to determine the salary of government employees?
The utility that is added when it becomes easier for customers to acquire a product
Why it is important to be aware of cultural differences when dealing with customers?
Many hotel chains offer free stays and other perks to repeat customers. this is an example of:
An employee of 20 years recently retired at age 59 1/2 this employees group life contract can be
Which of the following is the major factor in determining whether customers will even try a new self service option?
What type of turnover often involves employees leaving, whom the organization would prefer to keep?
When retailers sell and deliver their products to customers through only one channel?
Why is it important to manage employees as individuals who have different personalities?
What policy encourages employees to speak to management first Regarding suggestions concerns or complaints?
Which of the following is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?
Which steps of the five step marketing process are about understanding customers creating customer value and building strong customer relationships *?
How often must a member firm provide a copy of the FINRA procedures to its customers?
Which of the following enhances how marketers learn about and interact with customers?
Which of the following terms refers to the process of evaluating an employees current?
Indicates the extent to which customers are devoted to a companys products or services
Which of the following managerial functions involves the recruitment selection placement orientation and training of employees?
A new way of doing things that initially does not meet the needs of existing customers
Which of the following relates to employees making a transition into life without work?
What is the technique of rotating the employees among different jobs in the department?
Which refers to protecting data and computer system against dishonesty or negligence of employees?
Why a flat organizational structure is more suitable for businesses with few employees?
What is the term that describes two or more suppliers in pursuit of the same customers?
Which of the following traits in todays employees requires management to strive for candor?
How can your QuickBooks Online clients accept online payments from customers in QuickBooks?
Which of the following is not a risk to a company or its employees as a result of a data breach?
Employees and students are allowed to interpret for the patient if they speak the same language
Is the network that links selected resources of the intranet of a company with its customers suppliers or other business partners?
Not only customers and the community but also owners, employees, and suppliers benefit from
Why organization promote a work environment in which they encourage employees to act ethically?
A plan designed to increase the number of minority employees at all levels within an organization
In countries with this cultural context, employees tend to prefer fixed compensation packages
Which strategy offers products or services to a niche group of customers at the lowest price available on the market?
How can entrepreneurs best ensure their customer-service vision is passed on to employees?
Which one of the following would you expect to see in a company that has highly engaged employees?
Is the degree to which employees are encouraged to be aggressive, innovative, and risk seeking
As an employer you demonstrated responsibility to employees by taking which of the following actions
Empowerment is simply giving employees the authority to make decisions on the customers behalf.
Customers are those individuals and businesses who buy goods and services from an organization
Marketing that communicates directly with target customers to generate a response or transaction.
Which pricing strategy groups a sport/event product into different segments for customers?
Is a pay system in which employees are paid according to the number of units they produce?
What is the process of collecting analyzing and interpreting data about customers competitors and the business environment?
What is the most likely outcome for a company when it practices social responsibility to customers?
Which outlets allow marketers opportunities to listen to their customers Choose every correct answer
What is the main reason for the failure of individual incentives to motivate employees in Japan?
The idea of perceived organizational support is that if treated well, employees are motivated by
Information technology is facilitating the entry of a wide variety of employees into the workforce.
Which of the following is an effective way of dealing with difficult behaviors of employees?
Is a set of tools which is used by the marketer to for satisfying the need and wants of the customers?
What is a new way of doing things that initially does not meet the needs of existing customers quizlet?
What is the emotional and intellectual involvement of employees in their work such as intensity focus and involvement known as?
What are the steps in the discipline process in what kinds of situations would a supervisor take all these steps?
Which of the four management functions is best described as inspiring and motivating employees group of answer choices?
Do you think rewarding customers has effect on their likelihood of performing their roles effectively?
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